Returns and Exchange
We only exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase. You have to inform us if cannot bring back right away. email at firstname.lastname@example.org along with your invoice number and small description. Original box and all accessories should be returned as well.If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.
Please consult Al-Aziz Online support for shipping back methods.
If you receive a product that is not what we have described in our catalog (replica, specs and image) you are not bound to keep that product, we will return your money. Please inform us within 24 hours of receiving the product. email us at email@example.com
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply. Al-Aziz Online may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.